Factory-Certified Assistance – 24 Hours Per Day
Though Tel Tech Services offers the most extensive warranty in the industry, our Tel Tech Partnership Program provides you complete cost control over system functionality and upgrades.
When combined with the Five Year Warranty, the Tel Tech Partnership Program includes:
- Waiver of labor charges when equipment is added or replaced under the Partner Plan provisions.
- Waiver of labor charges associated with software upgrades added under the Partner Plan provisions
As well as
| Priority queue to the “Partner Operations Center” | Designation/key strips as needed |
| Priority scheduling for adds, moves, and changes | User guides upon request |
| Priority dispatch on all service calls | Unlimited training |
| Guarantee of “Inventory On Hand” | No charge for no trouble found service calls and no trouble found carrier calls. |
| “Software only” patches and/or upgrades installed as they are made available | Local and Long Distance audits and recommendations upon request |
| Preferred service and replacement of defective equipment per factory recommendations | Service Provider Bill reconciliation |
| Periodic replacement of handset/ station cords | Annual analysis of connectivity charges |
| Annual preventative maintenance visit | Backup and archiving of system databases where applicable |
| Remote support service calls via telephone or emails during normal business hours | Quarterly technology webinars on advanced and emerging business applications |
| Remote programming changes during normal business hours |
Partner Program Terms and Conditions
The TTPP Promise of Performance
The TTPP Program offers the following quality of service guarantee. A $250 cheque to your firm if Tel Tech Services exceeds the four hour major emergency response time*