Take the Gamble Out of the Decision

Tel Tech Services provides a real advantage by removing the guesswork from selecting a communications company and telephone system. Receiving comprehensive information in advance enables you to make an informed decision based on an understanding of system performance, pricing, and service. As a national account installer for several manufacturers Tel Tech Services has been recognized for our strategic direction and dedication to quality technology implementation. We are proud to serve as advisory council members for manufacturers and the provincial apprenticeship board creating an important conduit for customer input with key business partners.

Our goal of establishing a long-term relationship with our clients begins with the first contact between Tel Tech Services and the prospective client. Our job is to listen to customer needs and provide a consultative approach to achieve their goals. By evaluating the expected outcome with the client, we help them to recognize the steps they need to take to achieve that outcome, and the sequence in which those steps should be taken.
Tel Tech Services can coordinate and implement projects starting with the ordering of telephone lines and digital circuits and ending with a complete communications solution.

The Tel Tech Services team takes great pride in successful project management. Our vast knowledge and experience allows us to implement solutions for a wide range of projects including simple upgrades to current telephone and client/server systems to complete voice, data, and video solutions, for start-up companies or companies that are moving/expanding.

The origins of our success in project and account management stem from our dedication to successful business relationships. Tel Tech Services understands the mission-critical nature your LAN, WAN, and communications hardware play in the smooth operation of your business. We provide the proper education and guidance to our clients from the beginning stages of their project. It is critical that we help our clients to understand system performance and functionality, hardware, pricing, and operations from day one of the project. Our emphasis on pre-planning helps to minimize confusion before and after the day of installation.

When a project is successfully completed, we maintain a partnership with our clients. We believe it is vital to develop a communications strategy and long-term technology plan based on company organizational structure, operations, department functions, business practices, and competitive approach. With client input, this working plan is designed to provide optimum return on voice, data, and video systems.

All of this adds up to a real advantage for your company.

OUR ROLE

Tel Tech Services enhances every aspect of your operation and performance through effective management of your voice and network services. Together, we select the products and services that match your business requirements.

Tel Tech Services analyzes your needs and builds a customized solution designed to improve your competitive advantage and increase your profitability. Tel Tech Services works with several carriers to provide a competitive and unbiased market evaluation. Tel Tech Services becomes the central contact between your organization and the vendors you select. This enterprise system approach gives you the most effective diagnostic and problem resolution interface available, a single point of contact for all communication issues.

LOCAL TRUNKING AND FACILITIES MANAGEMENT

Tel Tech Services will engineer proper trunking facilities and coordinate the installation of all voice, data, and video applications, thereby ensuring the integrity of the application.

LONG DISTANCE, LOCAL, AND WIRELESS RECOMMENDATIONS AND IMPLEMENTATION

Tel Tech Services provides ongoing negotiation with carriers on your behalf. Goals include increased savings, enhanced billing, and efficient and proactive service. Tel Tech Services coordinates all billing and service implementation, ensuring vendors perform to contractual obligations.

CUSTOMER SERVICE CONTACT

Tel Tech Services is the central point of contact for your communication needs including service interruptions, diagnostic testing, billing information, and general information.

HARDWARE EVALUATION

We assist in developing strategies to lower the cost of your existing computer and telephone equipment.

SOFTWARE IMPROVEMENTS

We analyze the effectiveness of your software and assist in capturing additional benefits through expanded integration and better efficiencies.

Founded in 1993, Tel Tech Services is committed to establishing lasting business relationships with our clients. Tel Tech Services is responsible for developing and improving voice and network client solutions. Extensive technology and service experience allows our team to develop a comprehensive understanding of your unique communication needs, and respond to those needs quickly and efficiently.

Tel Tech Services recognizes the critical need for a communications company that combines leading technology with top quality service and support. Our position as an industry leader is based on these principles, and on our commitment to lead a rapidly changing industry. We enable each system to migrate with our customer’s changing needs, working to eliminating “forklift” upgrades and protecting your investment.

In practicing long-term communications management, we build successful business relationships. We continue to assist clients in creating competitive advantage through implementing working technology plans. These plans are continuously evaluated and revised to accommodate an ever-changing industry. Tel Tech Services recognizes the importance of building technology around people, not people around technology.
Multi-location applications are our specialty. Our unique understanding of SMB companies enable Tel Tech Services to institute a standardization process that many multi-location companies desire. As an industry leader, Tel Tech Services has cemented lasting partnerships with all of the manufacturers we represent. Technology implementation is only successful if it works for you and achieves greater profitability.

Converging voice, data, and video on a regional, national, and international basis facilitates your internal and external communication needs. Tel Tech Services can provide an all-in-one solution, acting as a single point of contact for all of your communication needs. Our enterprise technology structure enables us to provide multi-service solutions including voice, data, and video.

Tel Tech Services has built a team of voice, data and video specialists committed to your satisfaction. Our technical staff undergoes rigorous factory training along with on-premise weekly training, and is kept current with the latest product and service innovations. Installation and training personnel maximize system performance. We work with you to achieve optimum user convenience and operational efficiency. Our goal is to provide the best mix of product, service, and support that is realistically available in the marketplace.

When you examine the organizations that realize the greatest gains from technology, you find that it is never just one solution that helps them achieve their competitive advantage. More often than not, they have figured out a way to effectively integrate a variety of solutions into a unified communications platform that directly supports their business processes. Today, productive and effective business communications is a multimedia experience.

START WITH WHERE YOU ARE

Before Tel Tech Services can recommend a solution, we need to understand the fundamentals of your business — what you do, how you do it, and how you stack up against your competition. Are you competing on the basis of price or value? Are your team members centrally located or spread across the country? How are you presently communicating with customers, employees, and vendors? If a vendor doesn’t take the time to get to know you, how in the world can they recommend the right solution for your business? Our initial discussions with a client are always aimed at building an understanding of their core business. We then have a common foundation and can move forward as partners.

LOOK AT WHERE YOU’RE GOING

Tel Tech Services not only needs to understand where you are, but where you are going as well. How will your industry or company need to evolve in the next five years to remain competitive? What will you need to do to become or remain an industry leader and outpace the competition?

LEVERAGE TECHNOLOGY TO GET THERE

Every industry in America has embraced communications technology in one form or fashion to help them reach the “next level”, but what technology is right for you? How can it be integrated to enable a greater return on investment than similar stand-alone solutions? Let Tel Tech Services get to know you and your business, and we can help answer these questions.

We believe that your phone system is the heart and lungs of your organization. If the phones are not working properly, sales stop and customer service grinds to a halt. Likewise, a professional telecom solution will tell your customers that you are reliable and easy to work with, and that you expect and deliver high-quality solutions.

That is where Tel Tech Services comes in…

COMMUNICATE EFFECTIVELY

A properly designed telecom solution will help you better communicate with your end customers. Maybe it’s more effective in-bound call processing with a call center or automated attendant. Maybe it’s a strong music-on-hold campaign to better communicate your capabilities to the caller. Or maybe, it’s a leading edge mobility solution that helps your clients connect with you or you with your office from anywhere in the world. The bottom line is that effective communications solutions will help you increase revenues and customer satisfaction.

COMMUNICATE EFFICIENTLY

In today’s hectic business world, you also need solutions that help you accomplish more in less time. Tel Tech Services will show you how to consolidate your points of contact with Unified Communications, how to know if someone is at their desk before you try to call them, by utilizing a Presence feature, or how to avoid time-consuming travel by collaborating with others through web and video conferencing solutions. Time is a precious commodity, and we can help you streamline your processes to maximize its use.

COMMUNICATE PRODUCTIVELY

You can have effective communications solutions, and you can have efficient communications solutions, but what good are they if your people don’t know how to use them? What really sets Tel Tech Services apart from the competition is our passionate commitment to your productivity. We design and deploy solutions that are easy to use. Tel Tech Services relentlessly and proactively provides continuous training for your staff to ensure that they will know how to use the tools you’ve provided for them. Whether you’re looking for a simple, traditional key system for a small office, or you need a complex Voice-over IP solution that ties multiple locations together, we’re the partner for you. Let us show you how to communicate more productively!

Here`s a representative sample from our client list

Canada Safeway
Alberta College of Art and Design (ACAD)
Measurement & Controls Ltd.
Source Media Group
Rare Method
Orion Energy
Langdon Drugs
Keys to Recovery
Northwest Healthcare Properties Corp
E&J Gallo Winery Canada Ltd
Porteous de Waal LLP
Carswell Consulting Engineers Ltd
Calgary Soccer Centre
Calgary North Veterinary Clinic
Pro-Link Mortgage
Discount Car and Truck
Earl Grey Golf Club
Ranchmans Restaurant
Chintz and Company
SAIT
Empire Life
World Health
Childrens Choice
W2 Technology Group
Fairfield Watson & Lewis
Arte Roofing
Wildrose Geological Supplies
Alberta Fire and Flood
Scott Construction
Kensington Floors
Accretive Asset Management
CTR Refrigeration
TerraWRX Exploration Consultants
Ellis and Company
Country Hills Dental Centre
Riegel Tuning
Wotherspoon Environmental Inc.
Synoil Fluids Inc.
Mark F Crossfied
Calgary Minor Soccer Association
Western Forensic Engineering
Calgary Rug Ltd
Notable Restaurant
Boyds Lobster
Nexalta Corp
Del Mar College of Hair Design
Combo Energy Service Ltd.
MC College
O’Connors Mens Wear
Universal Slate
Child Safe Canada
Ribtor
North Peace Energy
ACTRA Alberta
Garda Canada Security Corporation

Getting the Most from Your Communication System

Tel Tech Services installs solutions designed specifically around your needs and agreed project scope. We utilize a structured project time line, prepared before contract acceptance. Our trained customer service representatives, trainers, and project coordinators work to design a customized implementation schedule with you.

How it works.

Front End Package. The FEP tells you who we are, why we’re in business, and what we do for you.

We meet with you. We look for two things during this meeting, how we can help your business be more profitable, and how we can give you a competitive advantage. We discuss the improvements you would like to make to your business. We take this away and develop a summary outlining the things we believe you said you wish to accomplish. We summarize this in a “project overview” and ask for your agreement that it represents your goals for the project.

We take a global approach to your overall telecom spend. We analyze your local lines, your long distance bills, your data bill and your cellular bill, to make sure you are spending the correct amount for your network services.

We meet with you again. With agreement on the project overview we prepare the proposal and schedule a meeting with you to present our solutions, including any network savings we find.

Upon approval of the project:

• We submit the changes required to your Telephone line provider of your choice. This typically is the longest part of the cycle.
• The project manager develops your project time line and application solution into a detailed implementation schedule. The team assigned to your project uses structured pre-planning strategies to minimize confusion throughout the project. Your participation and involvement is required to ensure the solution is custom-fit to your needs.
• The scope of training needs, curriculum, and employee availability are defined, with particular attention paid to mission-critical groups or answer positions. The system administrator is selected. Pre/post-cut training is then scheduled.
• A pre-survey is executed to determine where the system will physically be located, what phone numbers are present at the site, who gets what extension number, how your voicemail will be set up, etc. This provides the installation technician with a blue print to work from on install day.
• Systems are then set up on our test bench and pre-programmed. This is based on the pre-survey worksheet and our own technical specifications. Technicians use a programming checklist to ensure consistent and complete adherence to our technical standards. The system is then allowed to run in our test environment to be “burned in” prior to installation.
• On installation day. The installation date sees assistance from project management, training, and sales personnel on site.
• During training, each employee will receive a Tel Tech Services designed “cheat sheet.” System administrators will be provided with more extensive support documents as well as a customer login id/password which they can use to manage the day to day changes to your system that come up. We also provide access to a series of training videos you can use to brush up on how to use features. Participants in the Partner Program have access to additional training any time they need it should you hire new employees or just forget how to do something.
• A pre/post installation analysis is conducted by the team to evaluate project success and customer satisfaction, in some cases you will be asked to complete a Customer Satisfaction Survey to help ensure we are meeting customer satisfaction targets
• A Post Install Checklist is executed about a week after installation has been completed. The checklist ensures Tel Tech standards have been adhered to. A site specific password is also entered at this time to maximize the security of your system against unauthorized access.
• All systems are configured for remote access so we can quickly access your system to make any desired changes or determine the status should you find something not working properly.

In using these structured techniques, Tel Tech Services have the ability to execute a quick and seamless install that ensures customer satisfaction.

Project management will continue to provide additional assistance for as long as you are covered by our Tel Tech Partner Program

Coverage You Can Count On

At Tel Tech Services, we believe the quality of the products we sell should be directly related to the warranty we offer on those products.   Since today’s telecommunication systems have become more complex and software driven, companies recognize the need to control ongoing costs.

Tel Tech Services offers a warranty program unequaled in the industry.

A one year parts and labor warranty is standard, but Tel Tech Services provides a FIVE YEAR PARTS AND HARDWARE LABOUR WARRANTY on all new Samsung voice-related products.

• All major Samsung voice-related components, including cabinets, power supplies, circuit cards, telephones and voice mail systems carry a full FIVE YEAR PARTS AND HARDWARE LABOR WARRANTY from the date of installation.  If a part is replaced there is no service call charge, labor charge or part charge.
• Customers are billed only a nominal $125 deductible charge per service occurrence.
• For the first 30 days, all programming changes are non conditional and are made at no cost.

Factory-Certified Assistance – 24 Hours Per Day

Though Tel Tech Services offers the most extensive warranty in the industry, our Tel Tech Partnership Program provides you complete cost control over system functionality and upgrades.  

When combined with the Five Year Warranty, the Tel Tech Partnership Program includes:

• Waiver of labor charges when equipment is added or replaced under the Partner Plan provisions.
• Waiver of labor charges associated with software upgrades added under the Partner Plan provisions

As well as

Partner Program Terms and Conditions

The TTPP Promise of Performance

The TTPP Program offers the following quality of service guarantee. A $250 cheque to your firm if Tel Tech Services exceeds the four hour major emergency response time*

   * Within the Calgary Service Area